Neami’s strategic review process began 1995 when the then Committee of Management wished to plan for the future and deal effectively with the unprecedented growth in Neami’s services. These directions describe the future development of Neami over the next three years within a framework underpinned by:

1.  Improved consumer outcomes
2.  Continuous quality improvement
3.  Continued growth of the organisation

Strategic Direction No. 1

Improve consumers outcomes by improving evaluation, research and the transfer of training into practice

Neami will evaluate all its services and will develop a progressive research agenda. These activities will broaden the evidence base to our practice and assist us to develop training that is transferred to practice thus improving positive consumer outcomes.

Strategic Direction No. 2

Continue national service expansion and development geographically, including service and consumer profile diversity

Neami will actively seek to expand its service delivery to people with a complexity of needs not presently met by standard service responses. Neami will expand services in metro and regional areas in NSW, SA and WA. We seek to explore service opportunities in the rest of Australia.

Strategic Direction No. 3

Support organisational growth by building our infrastructure

Neami will continue to build its infrastructure in order to support organisational development and growth. Neami’s human resources, IT, transport and telecommunications capacity, finance and administration systems development and corporate communication will be expanded and enhanced.